The downfall of many businesses is the poor quality of customer care service they provide for their customers and prospective customers. Because of this, it is very essential for every company to focus more attention on their customer care services rather than just selling their products to them.
If you continue selling to your customers without looking at their needs and challenges through customer care, you will end up losing all your customers. Since AirtelTigo is one of the biggest telecommunications networks in Ghana and has a fair share of the market, they have seen the need to provide customer care services for their customers.
A customer care service representative acts as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customers might face with accuracy and efficiency. The main goal is to provide customers with information to enable their smooth usage of the network.
In this article, we are going to show you everything you need to know about the AirtelTigo customer care number; their social media, and how to reach them.
What is The Meaning of Customer Care?
According to an article written by Blake Morgan, a senior contributor on Forbes, “customer care means how well customers are taken care of while they interact with a brand. She further added that customer care is actually caring for customers, listening to their needs, and finding the right solution, and sometimes involves building an emotional connection with the customer “on a professional basis”.
What this simply means is that the customer care department of any company is tasked with the sole purpose of making sure that customers are cared for. This means whenever a customer calls the customer care number, his or her worries must be resolved at the end of the call. Without this, the company is likely to fall into a pit.
AirtelTigo Customer Care Number & Social Media
In relation to AirtelTigo, the customer care department is the department that is in charge of making sure that every customer’s troubles or worries are resolved for them whenever they reach them for such assistance or inquiry.
There are several platforms you can interact with AirtelTigo customer care. You can mainly reach them via phone or on all the major social media platforms. Below are the exact details of each platform.
- Phone: 100 / 0260000100
- Email: firstname.lastname@example.org
- Facebook: AirtelTigo Ghana
- Instagram: @airteltigoghana
- Twitter: @airteltigoghana
- WhatsApp: 0277551000
How To Reach AirtelTigo Customer Care
The customer care unit of AirtelTigo can be reached on all the platforms and the usernames and numbers provided above. To make sure that you are interacting with the right account. Be on the lookout for verified accounts on Facebook and Instagram. On Twitter, however, it has not been verified yet, but the number of followers and the handle should show you that this is the official account.
To reach them on social media, all you have to do is to send them a direct message with your query or issue and then wait for them to reply to you back within 24 hours or less.
If you want to reach them via email, send them an email with a good subject (for example ISSUE WITH MOBILE MONEY) and make sure that your query is concise, precise, and easy to understand. Likewise, it takes up to 24 hours for them to reply to you.
Finally, you can call them on either of the two (2) numbers, select the suitable language and follow the voice prompts and you will have the chance to talk to a customer care agent directly. To enable a smooth call, you must not put your phone on the loudspeaker.
After the merger between Airtel and Tigo some few years back, the newly merged company has done well in terms of the performance and rewards through promos, etc. however, there are some downfalls and shortcomings that only customers have experienced.
Therefore, it has become necessary for them to provide customer care through several mediums; and this article has provided you with everything you need to know about them and how to reach them as well.
Have you ever interacted with AirtelTigo customer care, feel free to let us know your experience in the comments section below?
You can contact AirtelTigo customer care on phone via 100 or 0260000100 or via email at email@example.com or on all the other social media platforms and their respective handles listed in this article.
Dial *404# to register your SIM card to your Ghana card. Afterward, dial *400# to check the registration details of your SIM card.